SNCF Voyageurs Transilien serves more than 3.2 million passengers every day, with 6,200 trains a day serving the Île-de-France region. Our network manages the following lines:

  • Trains : H J K L N P R U
  • RER : C D E

We also manage :

  • Part of the RER A  between Houilles-Carrières-sur-Seine and Cergy/Poissy.
  • Part of the RER B  between Gare du Nord and Aéroports Charles de Gaulle/Mitry-Claye.

Claim tracking

Have you already submitted an application?
You can follow its progress here!

Follow-up (New window)

Do you have an emergency? Call 3117

If you are a victim or witness of a situation that poses a risk to your safety or that of other passengers, call 3117 or text 31177, 24 hours a day / 7 days a week.

Find out more