Frequently asked questions

All the answers to the most common questions about the Transilien network.

Passes (51 Questions)

  • Ask your departmental council for information on the precise conditions of attribution and the procedure to follow.

  • You can load your Amethyst pass onto your Navigo pass at a point of sale or at an RATP or Transilien SNCF ticket machine.

  • The application for an Amethyst pass is made to the Department or to the CCAS of your municipality.
    Amethyst passes are purchased and distributed by the Departments and the City of Paris, which may request a financial contribution from the beneficiaries. These annual passes allow unlimited travel on all modes of transportation within the zones of validity.

  • The Améthiyste pass is only available with a personalized Navigo pass.

  • The Amethyst package is reserved for disabled or retired people with limited resources or status (veterans).

  • A service to buy tickets is offered in the mobile applications:

    • SNCF application,
    • Île-de-France Mobilités. You can access it from the Purchase tab.

    This service allows you to use your phone:

    • To buy and validate tickets

    You choose the ticket you wish to buy and proceed to purchase it. The purchased tickets are securely stored on the SIM card or in the phone.
    You can then consult the tickets you have on the phone.
    To validate, you present the back of your phone on the contactless reading target of the validator.

    • To buy tickets and load them onto your Navigo pass

    Present your Navigo pass to the back of the phone to consult its contents.
    You can then choose a ticket to buy.
    You will then be guided and asked to present your Navigo pass on the back of the phone again to write the ticket you have purchased.

    This ticket purchase service is available on the Android application Île-de-France Mobilités and is now available on iOS.
    This service is provided by Île-de-France Mobilités.

    To use the service:

    • When purchasing/reloading your Navigo pass (Buy/Reload with your phone): you need an Android phone (version 6.0 minimum) NFC (all brands and operators are compatible) or an iOS phone (version 13) for models from iPhone 7 onwards and (version 14) for the iPhone XR. 
    • In dematerialized purchase (Buy/Validate with your phone): you must have an Android SAMSUNG* or equipped with an Orange / Sosh NFC compatible SIM card. 

    * SAMSUNG GALAXY models: A5 2017, A8, A70, A80, S7, S7 Edge, S8/S8+, S9/S9+, S10/S10+/S10e, Note8, Note9, Note10 and Note10+.

    Depending on your equipment, the solution automatically chooses the location in which the purchased titles are stored: SIM or phone.

    TO KNOW
    The majority of Android NFC-enabled phones from Android version 6 onwards are potentially eligible. However, some phones do not implement the necessary functions to access the SIM card. This is for example the case of ONE PLUS or GOOGLE PIXEL 1 and 2 phones.

    The service to recharge a Navigo pass is now available on iPhone in the Île-de-France Mobilités application on all models from iPhone 7 with iOS 13 minimum. iOS 14 is required for the iPhone XR.


    Travel with your smartphone

     

  • The Navigo Mois 2-3, 3-4 and 4-5 pass benefits from "dezoning", i.e. the possibility of unlimited travel in zones 1 to 5, regardless of the zones subscribed to: 

    • Saturday from 0:00 to Sunday until 23:59, 
    • on public holidays from 0:00 to 23:59, 
    • from July 15th at 0:00 to August 15th at 23:59,
    • and during the short school vacations in zone C (All Saints' Day, Christmas, winter and spring) from 0:00 a.m. on the day after classes end until 11:59 p.m. on the day before classes resume, as defined by the Ministry of Education. 

    The Navigo Week passes are not de-zoned, the zones subscribed to must be respected.

  • Navigo Month and Navigo Week passes can be loaded onto Navigo Discovery and Navigo Custom passes: 

    • online at the following address: https://www.transilien.com/en/page-tarifs/buy-my-paris-travelpass-online
    • at an RATP or Transilien SNCF point of sale or ticket machine
    • at approved retailers
    • at certain ATMs.
    • with your Android NFC phone, by downloading the Île-de-France Mobilités, RATP, Transdev or SNCF mobile application or with your iOS phone by downloading the Île-de-France Mobilités application. For more information, you can consult the compatible media in the FAQ "Which cards can be reloaded with an NFC phone?"

    Navigo Month and Navigo Week passes can be purchased and stored on your NFC Android phone, using the Île-de-France Mobilités, RATP, Transdev and SNCF mobile app. For more information, see the question "What is the phone-based ticket purchase service and how do I get it?
    Passes loaded on the phone via the ticket purchase service are only available in "All zones".