You are eligible if you have a disability card equal to or greater than 80% or if you are a wheelchair user (UFR). This means you are entitled to guaranteed assistance at the station and guaranteed travel at no extra cost.

Accès Plus Transilien is a free reception, information and assistance service for people with reduced mobility. It is available on the entire Île-de-France Transilien network. If you are a person with a disability and have a valid ticket, you can use the service with or without the assistance and travel guarantee at no extra cost.

Accès Plus Transilien provides assistance in Île-de-France stations, while Accès Plus provides assistance on mainline trains.

To subscribe to the service, you must contact the Accès Plus Transilien Customer Service.

• By telephone, by dialing +33970 82 41 42 (no surcharge, regardless of the operator, including from a cell phone, open every day from 7am to 8pm).
• By e-mail, by sending your request to [email protected]

Deaf and hard-of-hearing people can talk to our Accès Plus Transilien advisers via a translator. Communication is via camera in French Sign Language (LSF) or in Completed French Speech (LfPC) or in Real Time Speech Transcription (TTRP). Contact us via our translator operator ROGERVOICE from 8:30 am to 7:00 pm Monday to Friday, excluding holidays, and on Saturday from 9:00 am to 12:30 pm. Outside of business hours, the service is available 24/7 for text transcription.

Rogervoice

To find out what equipment is available in your station (elevators, automatic machines, magnetic loops, etc.), consult the "Accessibility & Equipment" section on your station page.

Search for a station

Download the list of accessible stations above.

Consult the map for wheelchair users

Download the list of accessible stations below.

Download the list of accessible stations with the conditions of access to Transilien trains (PDF - 223.07 Ko)

To find out more, visit our page dedicated to accessibility