In case of danger, call +33 980 98 3117 (available from a foreign number)
If you witness a situation that poses a risk to your safety or that of other travelers, call +33 980 98 3117, 24 hours a day / 7 days a week.
When to dial +33 980 98 3117?
If you witness a situation that poses a risk to your safety or that of other travelers.
Our staff members are here for you if you are the victim of harassment
If you are the victim of or if you witness an act of gender-based or sexual violence on the platform or on a train, inform one of our Transilien SNCF staff members. Our staff members are trained to listen to you and alert the response services.
If you are a victim, you should also file a complaint at the nearest police station. Our staff members will be able to direct you.
Key information to give at the time of the call
Key information to give at the time of the call
The nature of the call: discomfort or danger involved.
The location: station, departure time, arrival station, location of the train or station where the incident is taking place.
Why dial +33 980 98 3117?
You facilitate emergency response on trains and stations by informing emergency services in real time.
How does +33 980 98 3117 work?
By dialing these numbers, you are put in contact with a correspondent in the Transilien SNCF call center dedicated to this number.
The caller will ask you for some key information that will help you locate the source of the call.
Your telephone number will be identified so that you can be called back in the event of communication interruption.
Your call will be recorded even if it is hidden.
Protection of personal data
The purpose of personal data concerning you is to process SNCF alerts and emergency situations. In accordance with the European Regulation on the Protection of personal data, to exercise your rights of access, modification, and erasure related to your personal data and their processing, click here. To find out more, you can consult your rights on the CNIL website.
